IT Services for Energy Market Applications
IT Services for the Energy Industry and their AEMO Environments
Since 2004, Blue Crystal Solutions has provided “worry-free” database, application, cloud and infrastructure IT Consulting and Managed Services for gas and electricity generators and retailers.
Trusted IT Partner for managing AEMO Environments.
We have specialist skills in managing Australian Energy Market Operator (AEMO) environments subject to AEMO regulations. Since 2006 we have been the trusted partner for the Energy Market relying on our expertise in maintaining the health and stability of their AEMO Market Management System (MMS), Market Information Bulletin Board (MIBB) and Short Term Trading Market (STTM) environments, along with the associated AEMO Participant Data Replication (PDR) application suite.
At the heart of our comprehensive managed services lies bluediamond³, our cutting-edge proprietary application, cloud, and database monitoring system. With its advanced capabilities, bluediamond³ ensures the successful loading of data and safeguards the overall health and functionality of all components.
Our IT Services for Energy Apps
- 24x7 Application Support
- 24x7 BlueDiamond³ protection
- Application Security Assessment
- Application Support
- Database Management
- Disaster Recovery
- High Availability
- App interface & reporting
- Software Monitoring
- Data Downloads
- Regular reports: AEMO bulletins, change & market notices
Could your Energy Application have security vulnerabilities?
Don't wait until it's too late.
Leading Experts in Energy IT Services
Managing your IT infrastructure can be challenging, especially if you’re short on resources or specialised expertise. That’s where we come in. Many energy companies are using external IT support to free up internal resources, reduce costs, and focus on innovation.
Our offerings include consulting services to support strategic decisions, project services to implement specialised IT solutions, managed services to maintain seamless operations, and people services to fill skill gaps and strengthen your workforce. With us, you can leverage technology to optimise processes, enhance safety, and achieve your operational goals.
So if you’re looking for reliable IT support to keep your energy business running smoothly, Blue Crystal Solutions’ dedicated energy-specific IT services in Database, Cloud, Application Support and IT Infrastructure have you covered. We don’t replace your team but simply extend your IT capabilities with tailored solutions that fit your needs and budget, helping you achieve maximum operational efficiency.
With 100+ Energy Market Applications under our support, we can help yours.
Why choose Blue Crystal Solutions as your Energy IT Service Provider?
We’ve been supporting critical Energy Market technology for leading brands since 2004. Our Australian-based team combines Application and Database expertise with local knowledge to deliver tailored energy IT solutions. With a proven track record, we provide agile, customer-focused service, continuously monitoring and adapting to evolving consumer demands your organisation faces.
Local Support
Our team is based across the country and understands the unique demands of the Energy industry. We operate in the same time zone as your operations, providing timely and relevant energy sector IT support.
AEMO Experts
We have extensive experience managing databases and supporting applications related to AEMO. We have reduced risk and operational costs and evaded downtime threats for over 100 energy market applications and their users. This means we understand how companies operate and know how to optimise IT infrastructure for future growth.
Highly Skilled
Our team extends your capabilities with diverse skill sets and deep experience in energy IT. You can rely on our expertise to quickly respond to your needs and resolve any issues.
Agile
We swiftly incorporate real-time feedback from users and management teams on-site. Identifying and communicating risks early, we help you make informed decisions quickly, ensuring your grid stays operational and efficient.
Customer-focused
You’re not just a number to us. We are passionate about what we do, and our success depends on doing the right thing by all our energy clients.
How secure is your AEMO-related Application?
Our AEMO Application Security Assessment service.
Our AEMO-related Application Security Assessment Service can identify any potential vulnerabilities and provide you with an extensive summary and risk-rated recommendations,
This assessment not only fortifies your critical business applications but also reduces the risks of outages and downtime caused by cyber-attacks. Our Application Security Assessment Service follows a multi-stage process with our Application Security expert.
Application Security Assessment Key Features
- Reviews your Application Management Services against ITIL standards, User Access Management System & Password Management System
- Real time & accurate absorption of AEMOMIBB (DWGM) reports, STTM Data, EMMS and GMMS data sets: PDR batcher & loader performance, mapping config files, PDR monitor & more.
- Reviews data model & PDR versions, Passwords, file & report subscriptions for accuracy, validity & end-of-life.
- Reviews overall mapping of AEMO environments (non-prod/pre-prod) to your own
- Review existing monitoring/alerting mechanism & identify gaps that could result in financial or operational losses.
Application Security Assessment Key Benefits
- Improves User & Password Management
- ReadOnly/ReadWrite Access Control
- Enhanced Data Protection via encryption & data masking
- Meets Security Standards ISO 27001 & Cybersecurity Framework
- Records Retention & Audit Trails
- Release & Change Management to ensure every change is made safely & properly documented
- Peace of mind that comes with expert advice & implementation
- Predictable scope, cost, delivery time
Application Support Service
We support bespoke business applications across various platforms, technologies, industries and deployments.
In order to carry out day-to-day business functions smoothly, you need your applications to be consistently available and performing at an optimal level. Maintenance and support requires domain experts who can ensure that all your applications are in good health and help you address challenges that arise over time.
Blue Crystal Solutions’ Application Support service provides a single point of contact for customers requiring technical support, request for service or general assistance for their business applications. This includes business critical and non-critical applications across various platforms, technologies and deployments such as cloud, hybrid and on-premises.
Application Support Packages
- Tiered Service Model
- 24x7 BlueDiamond³ protection
- Face to Face & 24x7 support
- Onsite & Remote options
- Flexibile & scalable options
Case Study
Upgrading pdrLoaders Application to ensure seamless connectivity for Australia's Energy Market Participants
Blue Crystal Solutions recently upgraded critical pdrLoaders for major clients, ensuring compliance and seamless market participation. Since 2004, Blue Crystal Solutions has provided “worry-free” managed services for business-critical Australian Energy Market Operator (AEMO) environments to gas and electricity generators and retailers subject to AEMO regulations.
Innovative technology that's nationally recognised.
The iAwards unearth, recognise and reward excellence in Australian innovation that is making a difference and has the potential to create positive change for the community.
We’re pleased to announce that our innovation behind the tech supporting AEMO achieved a finalist status in the 2023 Australian Industry Information Association (AIIA) State iAwards. The AIIA is a peak representative body and advocacy group for the IT and Digital Community.
Client Testimonials
“Blue Crystal’s approach is always to help us solve the problem in a way that works for us. They’re not dogmatic about how things should be done, they’re very customer focused—it’s about what outcomes are achievable within our constraints.”
Digital Program Manager, Federal Government
“I would like to thank BCS for their excellent service. All their staff worked well together, they are very responsive and flexible, and went beyond expectation. Their professional manner and expertise in the industry led to a successful project delivery”
Louis Pavlou, Project Manager
“I want to say thanks to you and your team for assisting with the resolution of our ICT incident yesterday afternoon and evening. Gavin Scott and Anya Rinaldi were extremely responsive in getting on and ensuring our database availability and integrity.”
David Styles, Director
BlueDiamond 24x7 Monitoring: Say goodbye to service outages and hello to your insurance policy for data availability.
Our bluediamondᶟ tool is an all in one monitoring service for your databases, applications, cloud and infrastructure, providing you with peace of mind that your mission critical environments are being carefully managed.
- 24/7 monitoring & proactive alerting
- Problem and incident recognition
- Fully scalable and customisable
- Easily add and configure monitoring of new technologies and components
- Uplifts security protocols & doesn’t store client data.
- 10+ years of BCS innovation
- Leaves the worrying and remediation to us.
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Understand what our application services can bring to your organisation and more.