Application Support
Expertise that keeps your unique business applications ahead of the curve.
From the architecture of new applications, through to design, development and consulting, we cover the application lifecycle, fortified by our 24×7 support services.
We can help you build a bespoke application from the ground up or help you salvage an underperforming one. Our personal approach means we can jump in and develop solutions that give you options not available “off-the-shelf” while still adhering to your business needs.
Using proven development methodologies, tools, and technologies, our local Australian experts can help you reduce risk and improve your time to market.
Once your application is in our care, you can focus on innovation, not maintenance, with a fully managed environment protected by our BlueDiamond 24×7 IT monitoring tool.
From the energy sector? We can support your AEMO related Applications including Infoserver, pdrLoaders and more.
Application Services
- 24x7 BlueDiamond³ outage protection
- 24x7 Support
- Incident Management
- Disaster Recovery
- High Availability
- Problem Management
- Request Fulfillment
- Security Assessment
- Security Management
- Service Delivery Management Reporting
Could your Application be vulnerable to security threats?
Don't wait until it's too late.
Mary Lamont, Senior Manager, Application Services
Application Support Service
We can support your business applications across various platforms, technologies and deployments.
In order to carry out day-to-day business functions smoothly, you need your applications to be consistently available and performing at an optimal level. Maintenance and support requires domain experts who can ensure that all your applications are in good health and help you address challenges that arise over time.
Blue Crystal Solutions’ Application Support service provides a single point of contact for customers requiring technical support, request for service or general assistance for their business applications. This includes business critical and non-critical applications across various platforms, technologies and deployments such as cloud, hybrid and on-premises.
Application Support Packages
- Tiered Service Model
- 24x7 BlueDiamond³ protection
- Face to Face & 24x7 support
- Onsite & Remote options
- Flexibile & scalable options
Our AEMO related Application Services
Since 2004, Blue Crystal Solutions have been providing “worry free” managed services for business critical Australian Energy Market Operator (AEMO) environments to gas and electricity generators and retailers who are subject to the AEMO regulations. Now we have 100+ Energy Market Applications under our support. We can support your AEMO related Applications including Infoserver, pdrLoaders and more.
- Application & database administration for highly available AEMO environments
- Monitoring of AEMO software including data downloads
- Regular reporting including AEMO bulletins, change and market notices
- 24×7 support service to guarantee environment uptime
- Develop & support custom AEMO related applications, interfaces & reports.
Say goodbye to service outages and hello to your insurance policy for data availability.
Our bluediamondᶟ tool is an all in one monitoring service for your databases, applications, cloud and infrastructure, providing you with peace of mind that your mission critical environments are being carefully managed.
- 24/7 monitoring & proactive alerting
- Problem and incident recognition
- Fully scalable and customisable
- Easily add and configure monitoring of new technologies and components
- Uplifts security protocols & doesn’t store client data.
- 10+ years of BCS innovation
- Leaves the worrying and remediation to us.
Access more
Understand what our cloud and cloud managed services can bring to your organisation and more.
AI apps safety: Learn the benefits of private AI deployments, and how your organisation can protect sensitive data with robust security controls and best adoption practices only possible with a managed service provider.
Local governments face critical challenges in 2025, including financial sustainability, AI adoption, and digital transformation. To build strong and future-ready communities, councils must embrace innovative funding models, strategic partnerships, and smart technologies. Discover key strategies to navigate these challenges effectively.
Blue Crystal Solutions is proud to sponsor the Government Innovation Showcase South Australia 2025, part of Government Innovation Week from 4 to 6 March. Our recognition as a trusted public sector partner makes us excited to connect with government leaders and explore how cloud, data, and digital transformation can shape the future of public services.