Oracle second-year support fees to increase
On October 7, 2024, Oracle increased the uplift percentage for second-year support fees. This change will impact all new quotes, re-quotes, and ordering documents issued on or after this date, with Oracle Premier Support contracts beginning from October 7, 2025.
For Partners reselling to End Customers: The uplift percentage will rise from 10% to 15%.
What does this mean for you as a customer or partner of Blue Crystal Solutions?
If you’re using Oracle Premier Support, these changes will likely be reflected in your second-year support quotes and renewals. This increase is part of Oracle’s broader strategy to ensure continued high-quality support and innovation across its service offerings.
Learn more about the three levels of Oracle Support.
What You Need to Do
If your Oracle Premier Support contract extends beyond October 7, 2024, it’s essential to be aware of these changes. We recommend reviewing your support agreements and planning accordingly for the updated uplift rates. Blue Crystal Solutions will keep you informed throughout this process and help ensure a smooth transition to the updated Oracle support pricing.
As a long-standing Oracle technology partner, we are committed to ensuring our customers fully understand the terms of their Oracle database support agreements. If you have any questions or need clarification about how these changes will affect your business, don’t hesitate to reach out to us. We are here to guide you every step of the way.
Staying ahead of fee changes for Oracle Second Year Support
We understand that any Oracle support fee increase can cause concern. That’s why Blue Crystal Solutions remains dedicated to providing the highest level of Oracle database management support for your systems, ensuring your business continues to run smoothly and efficiently, even as changes occur. Our team is ready to assist you with any questions or concerns, and we’ll work together to help you navigate this Oracle technical support update.
How Blue Crystal Solutions Can Help
At Blue Crystal Solutions, we specialise in Database Management, Application, Infrastructure, cloud, and managed services. We offer tailored Oracle database support services to meet the needs of businesses across Australia. Our expert team, combined with our two decades in business managing Oracle databases as our core services, and we’re here to guide you on how to best manage your Oracle Premier Support contracts during this period of change.
We also offer BlueDiamond 24×7 Monitoring, a comprehensive service that ensures your Oracle systems are monitored and maintained around the clock. This helps you effectively manage the impact of the Oracle uplift increase.
Let’s Keep the Conversation Going
As always, we’re here to support you. Feel free to contact us if you’d like to discuss how this Oracle support fee increase may affect your support plan or if you have any other questions about Oracle cloud solutions and Oracle database management.
For further inquiries or guidance, contact our team at Blue Crystal Solutions. We’re happy to help.
