About SA Health
SA Health is the largest government department in South Australia, dedicated to providing comprehensive public health services to the community. With a commitment to improving health outcomes, SA Health manages an extensive network of hospitals, health centers, and specialized services across the state. The department focuses on delivering high-quality care, enhancing patient experiences, and promoting public health initiatives. In response to increasing demands and budgetary constraints, SA Health continually seeks innovative solutions to maintain and improve service delivery, ensuring all South Australians have access to the best possible healthcare. SA Health also faced immense pressure to reduce costs annually while meeting increasing demands for improved public health services.
To address these challenges, SA Health implemented a state-wide Oracle E-Business solution, which at the time supported 27 health sites across 400 locations with over 5,000 users. This solution supports SA Health in achieving its financial, procurement, and supply chain strategic objectives.
About the Oracle E-Business Application
The Oracle E-Business Suite is an integrated set of business applications designed to streamline and automate an organisation’s operations, enhancing efficiency and productivity across various functional areas. For SA Health, the Oracle E-Business application plays a crucial role in several areas:
- Financial Management
- Procurement
- Supply Chain Management
- Human Resources
- Project Management
- Reporting and Analytics
The Application Challenge
SA Health needed a reliable partner to maintain its systems efficiently and with minimal disruption. As a South Australian-owned and operated company, BCS was the ideal choice. With a specialization in Cloud, Application, Database, and Infrastructure/Operating System Management, Blue Crystal Solutions has succeeded in modernising and transforming public sector services since 2004. Blue Crystal Solutions was engaged to provide a fully managed E-Business service, with on-site team leadership and on-site/off-site DBA support, including coverage for out-of-hours work.
A locally based partner who could rapidly respond with technical support and advice was paramount to SA Health. This local presence has been a significant driver of the partnership’s success.
“We regard Blue Crystal Solutions as one of our key strategic IT suppliers. Throughout our long-standing engagement, BCS has delivered significant improvements to the automation, stability, and availability of our Oracle Corporate Systems application. Their work has ensured our business, hospitals, and other health services continue to operate efficiently with minimal disruption.” Mary Lamont, Senior Manager, Application Services
Stabilising the Oracle E-Business Environment
Stabilising the Oracle E-Business environment has provided several key benefits to SA Health:
- Improved Efficiency: With enhanced system stability, SA Health’s staff can perform their duties without interruptions, leading to better service delivery and higher productivity.
- Cost Reduction: Addressing performance issues and automating processes has reduced the need for manual interventions, leading to significant cost savings.
- Enhanced User Experience: Over 5,000 users across 400 locations benefit from a more reliable and responsive system, improving their overall experience and satisfaction.
- Minimized Downtime: Proactive monitoring and rapid response to issues have greatly reduced system downtime, ensuring continuous operation of critical health services.
- Scalability: A stable environment provides a strong foundation for future expansions and upgrades, allowing SA Health to scale its operations as needed without significant disruptions.
- Regulatory Compliance: Improved system stability and performance help SA Health more effectively meet regulatory requirements and ensure compliance with government standards.
- Data Integrity and Security: Stabilised systems contribute to better data management practices, enhancing the integrity and security of sensitive health information.
The Outcome
Since the commencement of services, Blue Crystal Solutions has implemented solutions to several long-standing issues and addressed performance concerns, significantly stabilising the E-Business environment. This stability has enabled SA Health to focus on its core mission of providing high-quality health services without worrying about IT disruptions.
