Hill-Smith Family Estates
About Hill-Smith Family Estates
Hill-Smith Family Estates, one of Australia’s most historic family-owned wineries, faced a significant challenge with its enterprise software solution being exclusively on-premise. The IT team worked tirelessly to ensure the smooth operation and availability of its systems, but the increasing demands of its customers required a more robust and scalable solution.
The need for Database Management and Support to scale up
As the winery’s customer base grew, so did the complexity and volume of data management tasks. Hill-Smith Family Estates needed a partner who could manage their existing on-premise solutions and elevate them to meet future demands. The objective was clear: find a reliable partner to support and scale their database management systems effectively.
The Solution
Blue Crystal Solutions, a strategic partner for over 10 years, stepped in to address Hill-Smith Family Estates’ growing needs. Blue Crystal Solutions brought a personal and hands-on approach to managing its critical IT infrastructure. By leveraging their expertise, Blue Crystal Solutions ensured that Hill-Smith Family Estates could meet and exceed customer expectations through efficient and reliable database management and support.
Services Provided:
- SQL Server and Oracle Database Management
- Linux Operating System Support
- Strategic IT Consulting
Implementation
Blue Crystal Solutions worked closely with the Hill-Smith Family Estates IT team to:
- Assess Current Systems: Conducted a thorough assessment of the existing on-premise solutions to identify areas of improvement.
- Optimise Performance: Implemented optimisation strategies for SQL Server and Oracle databases to enhance performance and reliability.
- Provide Ongoing Support: Delivered continuous support and maintenance for the Linux operating system, ensuring maximum uptime and availability.
- Strategic Planning: Offered strategic consulting to align IT infrastructure with the winery’s long-term business goals.
Immediate results with a database support partnership
The partnership with Blue Crystal Solutions yielded significant benefits for Hill-Smith Family Estates:
- Increased Efficiency: Streamlined database management processes, reducing the workload on the IT team.
- Scalability: Enhanced system scalability to accommodate the growing data needs of the winery.
- Customer Satisfaction: Improved system reliability and performance, leading to higher customer satisfaction.
- Long-term Partnership: Established a long-term, trusted partnership with a dedicated team of IT professionals.
“Working with Blue Crystal Solutions has been a game-changer for us. Their expertise and dedicated support have allowed us to focus on what we do best – producing world-class wines. The partnership has not only improved our IT infrastructure but also enabled us to meet the ever-increasing expectations of our customers.” Brent Jones, CIO of Hill-Smith Family Estates.
A local partner for a secure future.
The case of Hill-Smith Family Estates exemplifies how strategic IT partnerships can drive business success. With Blue Crystal Solutions’ expert database management and support, the winery has been able to scale its operations, enhance customer satisfaction, and secure a reliable IT infrastructure for the future.
This case study highlights the successful collaboration between Hill-Smith Family Estates and Blue Crystal Solutions, showcasing the tangible benefits of their strategic partnership in database management and support.
About Blue Crystal Solutions
Blue Crystal Solutions is an IT solutions company that gives organisations the technology they need to maximise security, efficiency, productivity, and growth. They provide managed services and consultancy across Australia’s database, cloud, application, and infrastructure services, with offices in Melbourne, Sydney, Perth, Adelaide, and Brisbane. In IT, it’s all about the numbers, so ours are:
- Thousands of managed databases, servers, and applications
- 30+ Cloud Projects delivered
- 55+ contracts actively in management
- Over 60 staff across the country
- Three major technology partners
For more information on how Blue Crystal Solutions can help your business, contact us.
Learn more about their experience in partnering with us for their Database Management. Featuring Brent Jones, CIO, Hill Smith Family Estate.
