Our client, a Victorian based organisation in the health sector, sought to modernise their infrastructure to overcome scalability limitations and optimise their database management system. This modernisation was crucial to enhance operational efficiency and support the organisation’s growth.
The On Premise Challenge
The organisation faced several challenges with their existing on-premises infrastructure. Scalability was a major issue, as the infrastructure struggled to handle increasing demand efficiently. Additionally, inefficiencies in resource utilisation resulted in higher operational costs and added complexity to their operations. Lastly, the organisation needed to quickly adapt to evolving business needs and technological advancements, which their current setup could not support effectively.
About the PowerBilling & RevenueCollection Application
PowerBilling & RevenueCollection (PBRC) is an enterprise-level patient billing system designed by PowerHealth Solutions specifically for the healthcare industry. It integrates seamlessly with existing operational systems, gathering service data to support real-time hospital billing. By automating the billing process, PBRC ensures accuracy, reduces administrative workload, and enhances overall financial management within healthcare organisations.
Our Infrastructure Modernisation Solution
Blue Crystal Solutions was engaged to execute a comprehensive migration and upgrade project, which included:
Cloud Migration: Transitioning the organisation’s PBRC environment from on-premises to Azure cloud.
Database Uplift: Upgrading the database management system from Oracle 12 to Oracle 19c to improve performance and reliability.
Minimising downtime for project execution
Our approach was structured and collaborative, ensuring minimal disruption to the client’s operations:
- Detailed Planning: We conducted extensive planning to understand the client’s requirements and existing infrastructure. We worked closely with the client’s IT team, who managed the Azure tenancy, while Blue Crystal Solutions handled the Oracle configuration and setup.
- Primesize Data Insights: We used Blue Crystal Solutions’ Primesize service to produce a comprehensive Design Document, which guided the server build process in Azure. This document was also provided to the client for ongoing reference.
- Security and Access Management: Navigating strict security and access restrictions, Blue Crystal Solutions ensured a smooth migration without direct changes to cloud settings, demonstrating our flexibility and adaptability.
Importance of Partnering with an IT Provider with PBRC experience
Implementing PBRC is a complex process that requires deep expertise in healthcare billing systems, cloud infrastructure, and database management. Partnering with an experienced IT provider like Blue Crystal Solutions came with several key advantages:
- Expertise: We have extensive experience in handling PBRC implementations, ensuring that the system is configured correctly and operates efficiently.
- Oracle Experts: With 20+ years of Oracle Expertise, we were the best IT partners to implement and manage their PBRC application environment.
- Seamless Integration: We ensure PBRC integrates seamlessly with existing operational systems, maximising its benefits.
- Minimised Disruption: Our structured approach and collaborative execution minimise disruption to daily operations during the migration and upgrade process.
- Security and Compliance: We adhere to stringent security protocols and ensure compliance with healthcare industry standards.
Technology Utilised
- Microsoft Azure: For robust, scalable cloud infrastructure.
- Oracle 19c: For advanced database management.
- Primesize Data Insights: For informed and precise server design.
Post Migration Benefits
Enhanced Scalability and Flexibility: Significant increases in scalability, allowing the organisation to handle more than double the previous patient volume without performance degradation. Reduction in time to deploy new services and features.
Cost Efficiency: Reduction in IT operational costs due to the elimination of on-premises infrastructure maintenance. Significant savings in resource utilisation through optimised cloud resource allocation.
Improved Performance and Reliability: Improvement in system uptime, reducing downtime. Faster transaction processing times, leading to quicker billing cycles and improved cash flow. Enhanced data security to reduce the threats of security incidents and vulnerabilities.
Blue Crystal Solutions’ expertise in cloud migration and database management has enabled the health organisation to modernise its infrastructure, overcome scalability challenges, and achieve operational excellence. The customer now enjoys our Database Management Services to support their Oracle Databases, allowing them to do what they do best so we can focus on what we do best.
Are you looking to modernise? Please contact us for more information about how we can assist your organisation. Learn more about what we can do with your PBRC Environment.
About Blue Crystal Solutions
Blue Crystal Solutions is a managed services provider that expertly works with organisations to navigate the complex technology they need to maximise security, efficiency, productivity, and growth. They provide managed services and consultancy for database, cloud, application, and infrastructure services across Australia, with offices in Melbourne, Sydney, Perth, Adelaide, and Brisbane. In IT, it’s all about the numbers, so Blue Crystal Solutions’ are:
- Thousands of databases, servers, and applications
- 60+ contracts actively in management
- 50+ cloud projects successfully delivered
- 7 Hospitals’ PBRC Applications actively under support
- Over 60 staff across the country
- Three major technology partners
